Creating synergies in the microsystem through measurements

Creating synergies in the microsystem through measurements

Creating synergies in the microsystem through measurements

Two of the nine success characteristics of microsystems are information and performance patterns. However, there is often a gap between measuring performance and using this information for understanding and improving the work processes. At Bräcke diakoni, a non-profit care provider in Sweden, a system of performance measures is built from indicators relevant for the microsystem level. Data from over 40 units are collected into an interactive database in which information is shared transparently. Data sources range from national quality registries and patient surveys to follow-up data of local work processes and quality goals. On a local level data are used to identify quality improvement needs and on an organizational level aggregated data can be used to control and manage development initiatives as well as highlighting good examples. In this way, we create synergies for mutual learning, a culture of sharing and openness and a curiosity for others’ results.


Presenter/s: Sara Dahlin (Bräcke diakoni, Sweden)