How can a FRAM Model help patients to navigate in a complex system?

How can a FRAM Model help patients to navigate in a complex system?

How can a FRAM Model help patients to navigate in a complex system?

This is my personel story overcoming a brain surgery and getting back to my life. In August 2020 a tumor of the size of a tennis ball was removed from my brain. The tumor was benign though forcing the cerebellum to function with less and less space, challenging my health: double vision, hearing loss in my right ear, affecting my balance, physics and cognitive abilities. I have worked 14 years in the Danish Health Care system, improving patient safety, quality and risk. A systematically approach to a problem was my daily work. For more than 9 years Erik Hollnagel’s method FRAM, has been my approach to complex systems, such as Health Care. I prepared a FRAM Model of all the activities that I needed to be offered or to complete to get back to my life. The FRAM Model made it possible for me to maintain an overview of the needed activities across sectors and gave useful information on how to involve the patients in the rehabilitation process and answer the question: What matters to you?


Presenter/s: Jeanette Hounsgaard (The Region of Southern Denmark, Denmark)