Using Digital Technology to Rekindle Quality Improvement

Using Digital Technology to Rekindle Quality Improvement

Using Digital Technology to Rekindle Quality Improvement

The covid-19 pandemic has impacted greatly on the ability to deliver microsystems training, whilst at the same time the need for service change is unprecedented. Building capability has been paramount to rekindle quality improvement. We will discuss the use of digital technology to deliver microsystems training; including its benefits and potential pitfalls. Using MS Teams and Google Jamboard has demonstrated how collaboration may continue despite the inability to meet. Love and nuts, fishbone diagrams, and many other techniques have been successfully undertaken. Facilitators used their creativity to deliver interesting, interactive sessions that increased engagement and feedback has been extremely positive. A significant amount of change via PDSAs has been the output. The use of Workplace has also enabled live support systems. Digital technology has been an effective vehicle for delivering microsystems training reducing the resource required. It also provides a greater reach, with clinicians from around the nation partaking. It is paramount however if offering training in this manner that attention is paid to relationship building and ensuring there is equity of access for all.


Presenter/s: Caroline Eadson (Sheffield Teaching Hospitals NHS Trust, United Kingdom) , Charlotte Carolan (Sheffield Teaching Hospitals NHS Trust, United Kingdom) , Emma Milner (Sheffield Teaching Hospitals NHS Foundation Trust, United Kingdom)