Marjorie M. Godfrey, PhD, MS, BSN, FAAN, is Research Professor in the Department of Nursing and Executive Director and Founder of the Institute for Excellence in Health and Social Systems (IEHSS), in the College of Health and Human Services at the University of New Hampshire. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet-the clinical microsystem. Through internationally acclaimed educational programs with rigorous evaluation processes combined with instrument development, Dr. Godfrey has worked in close partnership with many organizations including the Cystic Fibrosis Foundation to improve care quality and has trained many who are continuing to improve care in diverse settings. In partnership with leaders internationally, efforts to influence health and social systems have resulted in a global community adapting and applying microsystem theory and team coaching.
Dr. Godfrey has studied and improved clinical microsystems for over 25 years and in 2009, founded The Dartmouth Institute Microsystem Academy (TDIMA) at The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine with Dartmouth colleagues, to develop new knowledge and disseminate research findings. She was Co-Director of TDIMA with Dr. Tina Foster for 11 years and a Lecturer for nearly 20 years at The Dartmouth Institute for Health Policy and Clinical Practice. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and patterns. Dr. Godfrey is co-author of the bestselling textbooks, Quality by Design, 2007, Quality by Design, 2nd Edition (in press), Value By Design 2011 (Jossey-Bass) and the lead author and architect of the Clinical Microsystem website – www.clinicalmicrosystem.orgKeynote II - Enhancing Communications and Relationship to Lead to a More Joyful Workplace in a Time Like This