Theme 1

Workshop: Psychological Safe and Healthy Learning and Working

12:45-14:30

Background
Psychological safety (PS) plays a vital role in helping health professionals overcome barriers to learning and change in interpersonally challenging work environments, e.g. the daily work in clinical microsystems. The concept of PS can be defined as the degree to which people view their environment (or microsystem) as conducive to interpersonally risky behaviors like speaking up or asking for help (Edmondson). It can be seen as essential for delivering good quality health care, and varies significantly among different microsystems like teams or departments, leading to more or less adequate behavior and collaboration.

Goals
During this workshop we will focus on the following questions:

  1. What makes a safe learning and work climate and (how) in a clinical microsystem and can it be measured?
  2. What behavior of professionals contribute to safe learning and working within a microsystem?
  3. What are practical tips for creating a safe learning and work climate in a microsystem (individual, team, organization)?

Organization and method of presentation
After a short interactive introduction, participants will work in small groups on several tasks. Perceptions of a safe learning and work climate will be shared in small groups. We discuss different ways to look at safety, and evidence based tools for measuring the safety of the learning/work climate. Participants are challenged to formulate practical tips for creating a safe learning and work climate on an individual, team, organizational level.

Target audience
Residents, staff, managers and educationalists.

Level
Beginner and advanced

Learning objectives
Participants will learn:

  • what factors contribute to a safe learning and work climate and (how) can it be measured.
  • behaviors of professionals that contribute to a safe learning and work climate.
  • practical tips for creating a safe learning and work climate within their department.


Presenter/s: Lia Fluit (Radboudumc Health Academy, The Netherlands) , Tim Klaassen (Radboudumc Health Academy, The Netherlands)